7.7. Support
7.7.4.  System info/Support
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7.7.4.  System info/Support

Via the ? menu -> System info/Support (or F7 key) open the window PARTsolutions system information.

Here all information relevant to Support is shown.

Among others:

  • General information such as version with Build data for example

  • PARTsolutions variables (see tip below)

    • $CADENAS

    • $CADENAS_DATA

    • $CADENAS_DATA/pool

    • $CADENAS_CLIENT

    • $CADENAS_SETUP

    • $CADENAS_USER

    • $CADENAS_DEFAULTUSER

    • $CADENAS_LICENSE

    • $CADENAS_VDAPS

    • $CADENAS_SITESETUP

    • $CADENAS_LANGUAGE

    • $OSNAME

    • $TMP

  • Operating system

  • Browser

  • Environment variables

  • Installed CAD systems

  • Driver and database information

  • License information

  • Network information

  • OpenGL information

Via the context menu the information can be saved or printed in a text file.

Enter your name, company name, the support e-mail address of your supplier and a brief error description.

[Tip]Tip

The variables are linked to the corresponding directories. Simply click on it to get there. (You have to have the administrative rights for the respective directory.)

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7.7.3. Remote maintenance  Home 7.7.5.  Global Logging System