Success is only possible with partners – with CADENAS, we have found a partner with whom we can offer our customers intelligent, process-oriented CAD data. Outstanding acceptance within the market, as well as expandable technology provided by CADENAS, are important collaboration criteria for us.
Jürgen Herr
Head of CustomerCAD
Festo AG & Co. KG

Support Request - Ticket system

Our ticket system PARTconcept offers the possibility to report support cases at any time of the day and query the status of a current requests.

The benefits you receive from the ticket system PARTconcept

  • 24 hours availability

  • Quicker processing of your request

  • Transparent tracing of the support requests including the processing state

  • e-mail notification in case the support ticket is changed

Please take a look at our FAQs first. You may already find the answer to your question there.

Make a new support request with PARTconcept

We recommend to use our ticket system PARTconcept for a speedy processing of your support request.

You can submit support requests online at any time of the day.

Create support request »

Register for the ticket system PARTconcept

In case you do not have any access data yet, please register with the following form.
After you have successfully registered you will gain access to the ticket system PARTconcept.