Ensure that the user under which the service is running is the desired service user.
Positions Make sure that in the certificate store of the local computer (
certlm.msc) a valid SSL certificate exists and that the service user has access to has the private key.If this is not the case, you can either:
Create a self-signed certificate (not recommended) – Click the " Create self-signed certificate…" button, or
Create a certificate request (CSR) to submit to your CA — click the " Generate certificate request (CSR)..." button — and then import the issued certificate using " Import issued certificate..." .

![[Note]](https://webapi.partcommunity.com/service/help/latest/pages/en/partsolutions_admin/doc/images/note.png)